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How To Become A Police Dispatcher In Nj

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Emeregency Medical Dispatch / Neci Emd

Police bodycam footage of Bordentown Township Police Chiefs DWI stop

This course is the state mandated 32-hours Emergency Medical Dispatch Program that all 9-1-1 Communications Officer candidates must complete and pass with a satisfactory score. The course is designed to provide police officers and dispatchers with the necessary information to function as an EMD Communications Officer. Please note that this course has prerequisites, see below for details.*

This program meets the following EMD national certification standards:

  • National Emergency Medical Services Education Standards Standard 11
  • American Section of the International Association for Testing Materials 1258
  • ASTM 1552
  • ASTM 1560
  • The Components of an EMD Program
  • EMD Roles and Responsibilities
  • Legal and Liability Issues in EMD
  • Chief Complaint Types
  • Quality Assurance
  • Recertification

Note: State mandated minimum scores must be met or exceeded on both the final written and practical exercises before Communications certification is awarded.


  • All candidates shall be currently certified OR BE CERTIFIED BY END OF NJ EMD CLASS in CPR by successful completion of an 8-hour American Heart Association, or American Red Cross. IF YOU NEED CPR, SIGN UP NOW. Click on “BLS CPR” icon.
  • Certification through any state-approved 9-1-1 Basic Communications training program is required for certification in this EMD course.

If you have any questions do not hesitate to contact us. We are here to serve you.

Phone: 201-446-3375

Dispatcher Salary In New Jersey

How much does a 911 Dispatcher make in New Jersey? The average 911 Dispatcher salary in New Jersey is $47,800 as of June 28, 2022, but the range typically falls between $40,500 and $52,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

10th Percentile 911 Dispatcher Salary $33,854
25th Percentile 911 Dispatcher Salary $40,500
50th Percentile 911 Dispatcher Salary $47,800
75th Percentile 911 Dispatcher Salary $52,000
90th Percentile 911 Dispatcher Salary $55,824

How To Become A Dispatcher In New Jersey

Over the years, people had asked me, How do you become a dispatcher in NJ? My answer Apply!Well, thats the simple answer. First of all, you have to ask yourself. Where do you want to work? We have towns, counties, state, federal, and private dispatch centers in NJ.

Competition for a dispatch position is fierce, how do you get an advantage? The answer is simple. No matter where you want to work, they all require certifications! Get certified!

In reality, you have to understand how New Jersey Emergency Communications works. Outside of New Jersey, most if not all, Emergency Communication Centers are regionalized. Meaning if someone calls 911, an Emergency Call Center , usually a county or state dispatch center, picks up the 911 call. These regionalized centers process and identify the type of call at which time they then transfer the call to the responsible dispatcher .

However, in NJ, less than 10% of the Emergency Communication Centers are regionalized . The rest of NJ areas have their own individual communication center. That said, a lot of Police Dispatch Agencies prefer someone who already has or is going to have their Basic 911 Officer and Emergency Medical Dispatch certificates. Reason Time! It takes time to get trained and certified.

You want to be a dispatcher in New Jersey? Get trained and certified now! We are here to help. We offer Basic 911, NJ EMD and CPR/BLS courses every month.

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How To Get The Job


If you don’t have any relevant work experience, working in a customer service position for a while can help you qualify for a police dispatcher job.


You may need to take and pass a civil service test.


Look at job-search resources like,, and for available positions. You can also visit individual police departments and related agencies online or in-person to apply.

S For Becoming A Fire And Police Dispatcher

Jersey Proud: West Orange 911 dispatcher retires after 32 years

Applicants for fire and police dispatch jobs should be US citizens or have the appropriate work authorization and be at least 18 years of age. Note that to be eligible for hire in some emergency call centers, US citizenship is required. The minimum education required for a police dispatcher is a high school diploma or GED, though some communications centers may prefer applicants who have college credit. According to O*NET OnLine, in most cases, at least a high school diploma or its equivalent is required to become a police, fire, or ambulance dispatcher, and 10% of respondents in this career believe that new entrants should hold an associateâs degree.1

Many hiring agencies place a premium on customer service experience, especially experience in fast-paced call centers. Earning experience in telecommunications and customer service also serves prospective dispatchers well by providing skills development in multitasking and communication. Those who have these skills and are hired as emergency dispatchers will be trained on the use of emergency response databases and applications during 911 operator training. The typical steps to become a police dispatcher are similar to the following:

  • Complete the level of education required by the hiring agency.
  • Earn experience working in a customer service role.
  • Take and pass a civil service test.
  • Apply for an open dispatch position.
  • Complete an interview with the hiring agency.
  • Complete a background check.
  • Take and pass a drug test.
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    Preparing For A Career In New Jerseys Emergency Dispatch Centers

    Many individuals who want to learn how to become a 911 operator first choose to pursue a college degree or certification in one of the following areas:

    • Communications
    • Psychology
    • Public Safety

    An associates or bachelors degree in emergency management, for example, may help 911 operators better handle and understand any number of public emergency situations. Typical topics in an emergency management degree include:

    • Supervision and Management
    • Disaster Response and Recovery
    • Emergency Planning for Businesses

    Individuals who want to learn how to become a 911 dispatcher in New Jersey must first ensure they meet the minimum requirements for employment, as are outlined in the states 911 regulation. Specifically, candidates must be able to read, write, speak, understand, and communicate in Spanish and English.

    Further, they must possess at least one year of experience working in receiving, transmitting, and relating video display and/or radio messages. Their work experience must include the use of automatic number identification, video display, automatic location identification, data processing, or similar computer equipment.

    Neci Basic 911 Officer

    This 40-hours National Emergency Communications Institute Basic 9-1-1 Officer Basic Communications course provides individuals with the basic knowledge, skills and experience to understand the functional operation of an emergency communications system. In addition, students learn the importance of the 9-1-1 Communications Officers role and responsibilities within the emergency communications system.

    This course meets the following national 9-1-1 standards:

    • Association of Public-Safety Communication Officer – American National Standards Institute National Public Safety 9-1-1 Training Standard.
    • National Emergency Number 56-004 Teletypewriters / Telecommunications Devices for the Deaf Call Handling Standard.
    • NENA 56-005 – NENA Call Answering Standard.
    • National Fire Protection Association 1061 Standard for Public Safety Telecommunications Personnel Professional Qualifications.

    NECI Basic 911 Officer Course Content:By the end of the course, the 9-1-1 Communications Officer candidates will received training and have been tested in the following subjects:

    • 9-1-1 Ethics
    • Overview of Emergency Medical Services
    • Stress Management in 9-1-1
    • Federal Communication Commission Rules and Regulations
    • 9-1-1 Call Processing Techniques
    • Special 9-1-1 Incidents
    • The Americans with Disabilities Act and 9-1-1

    Note: State mandated minimum scores must be met or exceeded on both the final written and practical exercises before Basic 9-1-1 Communications certification is awarded.

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    Complete Training And Certification Requirements

    Before you become a 911 dispatcher in Newark, you must achieve training and certification through the Office of Emergency Telecommunications Services . An approved basic training course must include the following topics:

    • Enhanced 911 Systems and Operating Procedures
    • Interpersonal Communications
    • Overview of the EMS Function
    • Overview of the Fire Function
    • Overview of the Police Function
    • Public Safety Records Systems
    • Radio Broadcasting Rules and Procedures
    • Telecommunicator Role in Public Safety
    • Telecommunicators Legal Issues
    • Telephone Techniques

    If you are currently certified through the APCO Institute as a 24-hour Public Safety Telecommunicator Basic Training Course for New Jersey, you do not need to complete OETS training. Further, if you currently have at least 320 hours of work experience as a call taker or public safety dispatcher you do not need to meet any certification or training requirements.

    All 911 dispatchers in Newark must complete an annual, in-service training following initial certification that is 8 hours in length and is developed by their local PSAP and approved by the OETS.

    911 operators who are responsible for directly transferring emergency medical services must also be CPR certified through the American Heart Association, the American Red Cross, or the National Safety Council and certified as an Emergency Medical Dispatcher .

    How Do I Know If A 911 Dispatcher Career Is For Me

    NJ Mom to 911 Dispatcher: ‘I Did It’

    A career as a 911 dispatcher is fast-paced, hectic, and above all else, rewarding. As a part of a chain of emergency responders, dispatchers are the faceor the earof emergency calls to 911. It takes a remarkable person to do a dispatcher’s work, and it is not suited to everyone. Are you considering a career as a 911 dispatcher? Before you apply for a dispatcher position, you should decide if emergency services dispatching is right for you. Keep reading because we have taken the guesswork out of your decision by compiling a list of truths about the job so you can better understand if a 911 dispatcher job is right for you.Dispatching Jobs are Difficult to Get

    To qualify to apply for a 911 dispatcher job, you must meet a number of requirements.

    • High school diploma/GED or higher education depending on the service

    • Speak excellent and clear English and be able to write it as well

    • Be a proficient problem solver

    • Knowledge of city, state, and federal laws, regulations, and legal codes

    • Have experience in transcription and word processing

    • Be familiar with the geographical service area, which includes the names of waterways, roads, and highways

    • Have excellent communication skills

    Dispatchers Take Lots of Phone Calls

    Dispatchers Undergo Intensive Training

    After you are hired as a 911 dispatcher, you will need to undergo training.

    • TeleTYpe

    911 Dispatchers are Busy

    Dispatchers Are on Guard While Listening

    Sometimes Dispatching is Hard

    Dispatchers Often are Puzzle Solvers

    A Final Note

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    Salary Outlook For New Jersey Police Officers

    New Jersey has a long history of appreciating the value of safe streets. Because of this, New Jersey has always been among the states which are most appreciative to its police officers in terms of salaries. One 2010 news report even proclaimed that the New Jersey police salaries were the highest in the nation, with a median salary of $90,672. To put things in perspective, average rank-and-file police officer in the US earns 27% more than the average resident. In New Jersey, they earn 55.3% more. But in recent years, budget problems have forced many police departments to reduce the number of police officers.

    The Occupational Outlook Handbook, 2012-2013 Edition reported the following median salaries for the three basic types of cops in New Jersey:

    • For Supervisors of police and detectives: $114,110.
    • For Detectives and Criminal Investigators: $95,860
    • For Police and Sheriffs Patrol Officers: $83,900

    The latest Compensation Compendium issued by the State of New Jersey Civil Service Commission for the fiscal year 2014 showed that a police recruit now will earn $40,000 per year.

    Police Dispatcher Jobs In New Jersey

    • 2.9$45,400 – $65,800 30d+This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and
    • Wildwood Crest, NJ30d+The Wildwood Crest Police Department utilizes Cape May County Department of Emergency Management Communications Center for dispatching officers to calls for
    • Easy Apply9dCandidates shall possess a valid New Jersey drivers license. Answering all incoming calls, administrative as well as emergency, and soliciting essential
    • 4.1New Brunswick, NJ30d+Requires a valid drivers license. Monitors, receives, and coordinates all communications with university /campus police headquarters and the field, including
    • 3$33,406 – $45,562 30d+Applicants MUST possess current 9-1-1 Basic Telecommunicator Certification, and Emergency Medical Dispatch from a NJ OETS recognized organization.
    • Easy Apply30d+Once trained, our Communication Officers are responsible for answering emergency 911 calls, administrative phone lines, dispatching emergency services field
    • $42,000 26d Possession of a valid New Jersey drivers license. Including radio, telephone, and computer as well as accessing information from automated law.

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    Public Education Outreach Program

    The Training and Education division through the support of the Gloucester County Commissioners in 2002 began an extensive Public Education Outreach Program for school-aged children in Gloucester County. The purpose of the program is to teach children When, Why, and How to dial 911 to report an emergency if there was no adult around.

    The program is modeled after the nationally recognized 911 for Kid’s curriculum. We also provide educational programs and tours of the 911 center for any civic organizations in the county to help them better understand how the 911 system in Gloucester County operates. We invite anyone who is interested to call the Gloucester County Emergency Response Center at 856-307-7100. Public Education is recognized as a front line defense in understanding the access to Emergency services in Gloucester County.

    Additional Requirements For Emergency Medical Dispatchers

    Jefferson Swears In Officers, Remembers Dispatcher

    In many cases, Emergency Medical Dispatch certification will be required as well. The State of New Jersey requires employees of PSAPs to hold EMD certification. There is an exception: when a PSAP directly transfers emergency medical calls to a PDSP that does employ certified staff.

    The New Jersey Office of Emergency Telecommunications Services has approved four training vendors. Medical dispatchers may be certified by APCO, IAED, or NECI or by the New Jersey Office of Emergency Telecommunications Services itself. NECI certification is termed EMD Communications Officer. Most other certifications are termed Emergency Medical Dispatcher.

    The employing agency will likely have a particular vendor that it utilizes.

    An EMD will need to recertify periodically. He or she will use the vendors recertification program if there is one in place. Otherwise, recertification will be through NJOETS.

    The emergency medical dispatcher will need to hold CPR certification through the American Heart Association, the American Red Cross, or the National Safety Council.

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    Career Description Duties And Common Tasks

    Police dispatchers answer calls to 911 and collect as much information as possible regarding the emergency or issue before dispatching the appropriate response personnel. Police dispatchers must be able to remain calm and issue directions to callers who may be injured or experiencing psychological trauma while collecting enough information from these callers to ensure that responding personnel are prepared to address the reason for the call without putting additional lives at risk. For less serious calls, dispatchers may write basic police reports or make routine referrals to other city agencies.

    Education Training & Certification

    To become a police dispatcher, you must fulfill certain educational and other requirements, as follows:

    • Education: A high school diploma is typically the only formal education required to become a dispatcher. You may need to pass a civil service exam.
    • Experience: Experience working with other people, especially in customer service-related industries, is very helpful. Strong communications skills are a must, as well as the ability to speak clearly and coherently.
    • Technology requirements: As technology is used more and more in law enforcement, dispatchers must be proficient on a computer and must learn some complicated programs. Police dispatchers and 911 operators use computer-aided dispatch programs to help keep track of calls and assign case numbers.

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    How To Become A Police Dispatcher

    A police dispatcher is just one of many careers within the fields of law enforcement and emergency response. These professionals answer 9-1-1 calls, provide assistance and support over the phone and coordinate emergency help. If you are interested in serving your community and becoming a police dispatcher, there are some training and skills required for the job.

    In this article, we explore what a police dispatcher does and how you can become one.

    Operator Career Requirements In New Jersey

    Becoming a 911 Call Taker

    Some requirements that a person may experience as an Emergency Communications Operator in New Jersey include:

    • Ability to learn NCIC codes and procedures.
    • Ability to learn location of the territory.
    • 6 months sending and getting radio transmissions.
    • Ability to work night shifts, weekends, vacations and overtime.
    • Ability to pass a drug test

    Anybody perusing a career as a 911 dispatcher in New Jersey must definitely familiarize themselves with the state, national, and global organizations relating to emergency workers. These companies set the requirements for 911 dispatchers, and they likewise attempt to help support emergency communications professionals.

    • The APCO. This New Jersey company works to support public security communications experts by promoting for innovation and uniformed 9-1-1 systems.
    • The National Emergency Number Association. This is a national group with assistances emergency communications professionals and works for the standardization of emergency dial services.
    • The International Academies of Emergency Dispatch. This group works on a global level

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    Notice: Posting Of Job Vacancy

    POSITION: Police Department Police Communications Officer

    This is to advise of a vacancy for the above referenced in the Township Police Department. A Police Communications Officer is responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. They receive calls from individuals who need assistance from first responders. Once information is obtained from the caller, dispatchers activate the services necessary to respond to the nature of the call for help. Dispatchers are an integral part of the organizations success

    Essential Duties and Responsibilities:

    Interested candidates must possess the ability to perform all duties by the Police Department such as but not limited to:

    • Answering all incoming calls, administrative as well as emergency, and soliciting essential information from callers in order to appropriately handle each call.
    • Dispatching, coordinating, and monitoring radio communications for Officers, other law enforcement, emergency situations, and/or public safety personnel.
    • Monitoring officer status, to include periodic checks on field personnel.
    • Accessing information from and disseminating information to local, state, and federal law enforcement agencies via the National Crime Information Center system.
    • Receiving and responding to alarms programmed to call this agency.
    • Obtaining and providing information needed by field personnel.


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